Return Policy for Vintage Jaggery
At Vintage Jaggery, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we have a hassle-free return policy to make your shopping experience seamless. Please read the following guidelines carefully:
Eligibility for Returns:
- We accept returns on any item that is returned in its original condition, unopened, undamaged, and unused.
- Returns must be initiated within 7 days of the delivery date.
How to Initiate a Return:
- Contact Us: Send an email to contact@vintagejaggery.in with the subject line "Return Request - [Order Number]."
- Provide Details: In the email, include your order number, the item(s) you wish to return, and the reason for the return.
- Wait for Confirmation: Our customer support team will review your request and provide further instructions within 48 hours.
Return Instructions:
- Secure Packaging: Please ensure that the item is securely packaged to prevent damage during the return shipping process.
- Include Documentation: Include a copy of the order invoice or confirmation email with the returned item.
Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service to ensure that the return is received.
Refund Process:
- Refunds will be processed once the returned item is received and inspected.
- Refunds will be issued to the original payment method.
- Please allow 7-10 business days for the refund to reflect in your account.
Exceptions:
- Perishable goods, personalized items, and opened or used products are not eligible for return.
- Vintage Jaggery reserves the right to refuse returns that do not meet the eligibility criteria.
Contact Information: For any further assistance or inquiries regarding returns, please contact us at contact@vintagejaggery.in.
Vintage Jaggery reserves the right to update or modify this return policy at any time without prior notice. It is advisable to review this policy periodically for any changes.
